1. REFUND POLICY

Thank you for shopping with natalie’s boutique! I'm so happy you're here.

At this time, all purchases are considered final sale, meaning we do not typically accept returns or offer refunds. Please make sure to review all product details before placing your order.

That said, we understand that issues can happen. If there is a major problem with your item (such as a defect or something significantly different from what was ordered), we may review your case for a return within 14 days of purchase. After this timeframe, we are unable to offer refunds.

Shipping costs for returns are the responsibility of the customer unless the item arrives incorrect or damaged. In those cases, the customer is responsible for return shipping.

If you believe your order qualifies, please reach out within 2–3 days of delivery with your order number, details, and photos of the issue. Each request will be reviewed individually.

2. SHIPPING & DELIVERY POLICY

Once your order has been shipped and handed off to the carrier, it is no longer under our control.

natalie’s boutique is not responsible for packages that are lost, stolen, delayed, or delivered incorrectly once they are in the carrier’s possession. This includes packages marked as delivered but not received.

If an issue comes up, we will absolutely help by providing tracking information and assisting with filing a claim when possible. However, refunds or replacements cannot be guaranteed for carrier-related issues.

Please double-check your shipping address at checkout. Orders sent to an incorrect address provided by the customer are not eligible for refunds or replacements.

3. AGREEMENT

By placing an order with natalie’s boutique, you agree to the policies listed above.

If you have any questions before ordering, feel free to reach out—we’re always happy to help 💕